FAQ
1. What are your shipping options and delivery times?
We ship from our warehouse in the United States to all 50 states.
- Express Shipping: 3–6 business days – $20
- Free Shipping: 7–14 business days – $0
- Free Standard Shipping: 7–14 business days – $0
- Standard Shipping: 7–14 business days – $10
Orders are typically processed and shipped within 1–2 business days.
2. Do you offer free shipping?
Yes! We offer Free Shipping (7–14 business days) on qualifying orders. The shipping cost will be clearly shown at checkout.
3. How long will it take to receive my order?
Most customers receive their orders within 7–14 business days with standard or free shipping. Choose Express Shipping if you need it faster.
4. What is your return policy?
We accept returns within 30 days of delivery. Items must be unused, in original packaging, and in new condition. Customers are responsible for return shipping costs. Refunds will be processed after inspection.
5. Are your jewelry pieces hypoallergenic?
Yes. Most of our jewelry is made with stainless steel, sterling silver, or high-quality 18K gold plating and is nickel-free and lead-free, making them safe for sensitive skin.
6. Will the jewelry tarnish over time?
Our jewelry is designed to be tarnish-resistant. However, proper care (avoiding water, perfume, lotion, and sweat) will help maintain its beauty for longer. We recommend storing pieces in the original pouch when not in use.
7. What materials do you use?
We use premium materials including:
- 925 Sterling Silver
- 18K Gold Plated
- Stainless Steel
- High-quality Cubic Zirconia (CZ) and crystals
Material details are clearly listed on each product page.
8. Are your products suitable for everyday wear?
Yes. We offer both delicate everyday pieces and bolder statement jewelry. All items are designed for comfort and durability.
9. Do you offer gift wrapping or gift messages?
Yes. We provide elegant gift wrapping and the option to add a personalized gift message at checkout.
10. How do I know the correct ring size?
Each ring product page includes a size guide. We recommend measuring your finger or visiting a local jeweler for the most accurate size.
11. Do the colors match the pictures?
We make every effort to display accurate colors and details. However, slight variations may occur due to different monitor settings and lighting. Each product has multiple high-resolution photos.
12. Do you ship internationally?
Currently, we only ship within the United States.
13. How can I track my order?
You will receive a tracking number via email once your order ships. You can also track your order in your account under “Order History”.
14. What if my jewelry arrives damaged or incorrect?
Please contact us within 48 hours with clear photos. We will resolve the issue quickly with a replacement or refund.
15. Can I cancel my order?
Yes, you can cancel your order if it has not yet been processed or shipped. Please contact us as soon as possible.